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Have a question or need help? We're here for you.

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Common Questions

How do I access my report?

After purchasing a report, you'll be redirected to view it immediately. You can also access your reports anytime from the "My Reports" section.

I didn't receive my report. What should I do?

If your payment was successful but you can't see your report, please contact us using the form above with your transaction details and we'll resolve this immediately.

Can I get a refund?

If we couldn't find data for your vehicle or there was an error with your report, we'll be happy to provide a refund. Please contact us with your order details.

Is my data secure?

Yes, we take security seriously. All payments are processed through Stripe, and we never store your full card details. See our Privacy Policy for more information.

How accurate is the data?

We source data directly from official UK databases including DVLA, DVSA, and police records. Our data is as accurate and up-to-date as the official sources allow.